Strideon APEX - Orange Mesh Sneakers

Delivery Time: At Strideon, we are committed to getting your order to you as quickly as possible. Our standard shipping time is between 7 to 14 days. We appreciate your patience as we work to ensure that each product arrives in perfect condition.

Processing Time: Orders are typically processed within 1 to 2 business days. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.

Shipping Policy: While we strive to deliver all orders within the estimated time frame, occasional delays may occur due to factors beyond our control, such as weather conditions or shipping carrier issues. Rest assured, we will keep you informed of any unexpected delays.

Contact Us: For any questions or concerns about your shipment, please don’t hesitate to reach out to our customer service team. We’re here to help ensure your shopping experience is as smooth and satisfying as possible.

Thank you for choosing Strideon. We look forward to delivering your new favorite sneakers!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at strideonshoes@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at strideonshoes@gmail.com.